Exchange & Return Policy

At Bas Fitness, we strive to provide a reliable and smooth shopping experience. This policy outlines the conditions for product exchanges and returns in accordance with Saudi e-commerce regulations.

Exchange Policy

Customers may request an exchange within 7 days from the date of receiving the order, provided that:

• The product is in its original condition
• The product has not been used or washed
• The product is returned in its original packaging when applicable
• The invoice or order number is provided

Bas Fitness reserves the right to inspect the product before approving any exchange request.

Exchange Shipping Fees

• Customers are responsible for exchange shipping costs
• For international orders, customers are responsible for all shipping and re-shipping fees

However, if there is:

• A manufacturing defect
• A wrong item delivered
• Missing items in the order

Bas Fitness will cover all shipping and exchange costs.

Non-Exchangeable Items

Products cannot be exchanged in the following cases:

• Used or washed products
• Products damaged due to misuse
• Customized or personalized products
• Requests submitted after the exchange period has expired

Return Policy

Customers may request a return within 7 days from the date of receiving the order, provided that:

• The product is in its original condition
• The product has not been used or washed
• The product is returned in its original packaging when applicable
• The invoice or order number is provided

Bas Fitness reserves the right to inspect the product before approving any return request.

Refund Process

Refunds will be processed after:

1. Receiving the returned product
2. Inspecting and approving the return request
3. Confirming that the product meets the return conditions

Refunds will be issued through the same payment method used for the original purchase.

Return Shipping Fees

• Customers are responsible for return shipping costs
• For international orders, customers are responsible for all shipping fees

However, if there is:

• A manufacturing defect
• A wrong item delivered
• Missing items in the order

Bas Fitness will cover all related costs and compensate the customer accordingly.

Non-Returnable Items

Products cannot be returned in the following cases:

• Used or washed products
• Products damaged due to misuse
• Customized or made-to-order products
• Requests submitted after the return period has expired

Important Notes

In case of:

• Manufacturing defects
• Shipping damage
• Missing items
• Receiving the wrong product

Customers are requested to contact Bas Fitness within 5 days of receiving the order, along with clear photos of the issue and the order number, so our team can review and resolve the case appropriately.

Requests submitted after the specified period may not be accepted.

Customer Support

For customer service and inquiries, please contact us:

• Phone: +966 50 680 4489
• Email: [email protected]

Bas Fitness

Premium Sports Solutions in Saudi Arabia